Allworx® Verge™ IP Phones
A New Class of Mobile-First Business PhonesWith a Verge IP phone on your desk and the Allworx Reach™ app on your favorite mobile devices, you can talk in the office or on the go. Without missing a beat.
Allworx Verge Mobility Integration Features
Real-time sharing of contacts across mobile devices (via Reach), Outlook (via Interact Professional), and Verge IP phone
Instant handoff of active calls to and from your mobile device and Verge IP phone (via Reach)
Remote control of Verge IP phone using your mobile device (via Reach)
Programmable Function ButtonsWe believe your business phone should work the way you like to use it. Use the Programmable Function Buttons to customize your individual phone.
Speed dial your favorite personal contacts or colleagues in the corporate directory. For colleagues who are also in the Allworx system, you can see their presence setting and real-time call status (active call, active ringing, or do not disturb).
Used by call center agents to receive incoming calls into their assigned ACD queues. They can also use this button to log in/out and update temporary status (e.g., break, lunch). This feature requires an Allworx Automatic Call Distribution (ACD) software license key.
Allows supervisors to participate in any agent calls in three possible modes – silent (just listening), whisper (only the agent can hear the supervisor), or barging (supervisor can join the active ongoing conversation).
Emergency Alert Monitoring
Flashes alternating red and amber colors when 911 is dialed within the Allworx system. It also indicates the extension from which the call is made so you can direct the emergency crew to the exact location.
Great for shared or temporary work spaces where users must share the same Allworx IP phone. Once a user logs in with a unique extension and pin, that shared Allworx IP phone automatically becomes his/her unique extension.
Allows you to monitor parked calls that are waiting to be answered. If you have a multi-site configuration set up, you can monitor parked calls on other Allworx sites as well.
Alerts agents when callers in a specific queue have exceeded a specified wait time and/or a specified number of callers are waiting in that queue. This feature requires an Allworx Automatic Call Distribution (ACD) software license key.
Shared Call Appearance
Useful when you want to share a line(s) among multiple users. Do you and your colleagues want to be able to say “Hi, there is a call for you on line one”? It can be easily set up in an Allworx system.