Allworx® View™ and View ACD
For Smart, Data-Driven Business Decisions
Get comprehensive historical call activity reports with Allworx View and stay on top of call center performance with Allworx View ACD.Popular Use Cases
Track outbound call volume by individual agents or employees
STrack inbound call volume by geographic areas or time periods to identify trends
Measure incoming calls to specific DIDs associated with advertising campaigns
Identify unmet staffing needs and areas to reduce telecom costs
Project queue and agent metrics on a large monitor for call center teams
Allworx View Highlights
- Create, save, and share call activity reports on demand or auto-schedule them for email distribution
- Choose from seven intuitive call activity report templates with advanced data filters
- Export call activity reports to PDF or CSV files
- Manage the information shared based on each user’s permission level
Allworx View ACD Highlights
- Stay on top of queues and agent performance in real time
- Customize the dashboard using intuitive graphical charts, adjustable font sizes, alarm display options, and more
- Create as many dashboards as you need with full access control
Access From Anywhere
- Access reports and dashboards via any web or mobile browsers on any device
Multi-Site Support
- Track call activity data for single- or multi-site Allworx deployments